Because we are so confident in our products, we are proud to offer a 5-year warranty* on all of them. Our VIS illuminators include features which monitor many data points including heat, power, and hours of illumination to name just a few — all to maintain and prolong good working order. These intelligent features make it easy for us to warranty our products because we rarely expect any issues. However, if you do identify one, simply contact us and we will take care of it for you.
NuOptic warrants the Product against defects in materials and workmanship under ordinary consumer use for five years from the date of original retail purchase. During this warranty period, if a defect arises in the Product, and the customer follows the instructions for returning the Product, NuOptic will, at our option, either (i) repair the Product using either new or refurbished parts, (ii) replace the Product with a new or refurbished Product, or (iii) refund the purchase price of the Product. This limited warranty applies to any repair, replacement part or replacement Product for the remainder of the original warranty period or for ninety days, whichever period is longer. All replaced parts and Products for which a refund is given shall become NuOptic’s property.
This limited warranty applies only to hardware components of the Product that are not subject to improper or unsafe installation, accident, misuse, neglect, fire or other external causes, unauthorized use, alterations or repair.
The customer shall obtain an RMA number by contacting NuOptic at firstname.lastname@example.org or by calling (970) 232-3113. The customer must repackage the Product in its original packaging or in equally protective packaging and clearly mark the RMA number on the outside. The customer shall then deliver the Product, postage paid, to the following address: NuOptic, LLC Attn: Customer Service, 129 North Chimney Park Drive, Windsor, CO 80550.
TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, AND WE SPECIFICALLY DISCLAIM ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND AGAINST HIDDEN OR LATENT DEFECTS. IF WE CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY US IN OUR SOLE DISCRETION. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
This limited warranty gives you specific legal rights, and you may have other rights which vary from state to state.
*excludes drive train in continuous motion applications